Success Stories

Karen's pickup was hit in a hit-and-run, leaving her to navigate insurance, a rental car, and an uncertain repair timeline on her own. Searson coordinated her rental, handled the repair, delivered her truck back before the estimated date, and kept her updated nearly every day throughout.

"Their Customer Service is outstanding. Their body work to my pickup was also outstanding. When it was done it looks like a brand new pickup. Patrick provided wonderful customer service. They personally provided a ride to my rental car and I was able to drop off my rental car at Searson and took care of the return. I received my pickup back before the estimated date plus I got almost daily update texts."

Jacob and his family were passing through Salinas when they needed repair help — an unfamiliar shop in an unfamiliar city. The Searson team took excellent care of them despite being out-of-towners, giving them the same attention and service they'd expect from a shop they'd used for years.

"Great team, great service. They took excellent care of us, even though we were out-of-towners. Highly recommend."

Chantel needed collision repairs on a 10-year-old vehicle and was worried the paint would never match the aged, faded finish on the rest of the car. Searson completed the repairs in 4 days, matched the paint exactly, shuttled her to and from the shop, and kept her informed every step of the way.

"They keep you informed every step of the way and send you alerts about your vehicle. They were able to get my repairs done in 4 days and the paint matched exactly!!! This car is 10 years old I was amazed. Highly recommend!!!"

After an accident, this customer needed a new bumper, headlight, and fender repair — but also needed budget-friendly options and didn't want to be upsold. Patrick reviewed the damage honestly, offered options that fit the budget, and completed the work by Wednesday after a Monday drop-off.

"Patrick was not only professional and courteous, but he also provided me with budget-friendly options. I appreciated that I didn't feel rushed or pressured to purchase additional services. They run a honest, transparent, reliable, and efficient business."

Claude returned from a trip to find his car covered in white paint dots from a neighbor's house painting project — and wasn't sure it could ever look right again. Searson's team restored the car to a finish that looked like it had just rolled off the assembly line, coordinated a ride to the rental, and handled every detail with impeccable professionalism.

"I could not believe my eyes when I saw the car. It was as if it had just rolled off the assembly line. Thank you Searson."

Elissa had no automotive knowledge and had always felt confused and out of the loop at body shops. Patrick walked her through the entire repair plan in plain terms, kept the timeline accurate, and left her confident enough to refer friends and family.

"Patrick was very friendly and informative about what exactly was going to be done with my car. I've never had someone explain everything so thoroughly and in plain terms, because I don't speak automotive. lol. I'd definitely go back if needed and will for sure refer friends and family."

Gloria's SUV needed a hatch repair and she wasn't sure what to expect from the process. The team walked her through every step, completed the repair with top-notch quality, and returned the SUV washed and vacuumed.

"The process was so easy! They explained each step along the way. Searson is top notch they even washed and vacuumed our SUV!"

Rocio's car needed dent repair and she wanted to stay informed throughout — the silence from shops during repairs had frustrated her before. Searson kept her updated via text and calls, completed the repair on time, left no trace of the dent, and finished with a courtesy wash and vacuum.

"Kept me informed via text or call. Car was repaired on a timely manner. The outcome was amazing. You can't tell there was a dent on my car. Had a courtesy car wash and vacuumed inside my car. I highly recommend this place."

Francisco's truck was in a rear-end collision and he needed repairs handled quickly, with clear communication about timelines and logistics. Searson gave him a ride to the rental, sent daily text updates, completed the repair in just over a week, and coordinated the rental return so he didn't have to manage it himself.

"After the 1st day I began to receive text updates. All my friends couldn't believe how quick they fully repaired my truck. I was recommended by my father in law and I recommended two other friends who are going to get their vehicles repaired."

Renata has needed auto body work at different points over four decades and has had to trust that the same quality and ethics would still be there each time. Searson has consistently delivered professionalism, courtesy, and ethical service across multiple visits spanning more than 40 years.

"They were everything a great business should be, professional, polite, ethical and the reason I have been glad to return to them when I've needed to for over 40 years."

Petra was rear-ended through no fault of her own and needed to navigate the other driver's insurance while making sure the repairs were actually done right. Searson handled the insurance-covered rear repairs completely and backed it up with friendly, knowledgeable service throughout.

"I was in an accident and 0% at fault. Luckily the other person had insurance and all the repairs on the rear of my vehicle was covered. Very satisfied with the repairs and very satisfied with the friendly knowledgeable staff. 100% recommend."

Susan needed her car restored and wanted a shop owner who would actually listen and stay personally involved — not just hand her off to a crew and disappear. Patrick engaged with her directly, helped in every way possible, and ran the job with the same professionalism and care he extends to every client.

"Patrick Donnally was a treat to work with. He listened, helped in every way possible and left no stone unturned when it came to getting my car back in order for me! Himself and his staff run their shop with professionalism and care to their clients. I would recommend Searson's Automotive 1000%"

Krystal needed repairs after an accident and, like most people, dreaded the time, hassle, and uncertainty that typically comes with it. Searson made a stressful process feel easy, and her car came back looking brand new.

"Excellent service, made something that seemed like an inconvenience very easy. My car is like brand new now too."

Patty needed repairs but also needed guidance — on what to do, how to get a rental, and what the process would actually involve. Searson walked her through each step, handled the logistics, and delivered timely, knowledgeable, friendly service from start to finish.

"Excellent company. Timely, knowledgeable and friendly. Helps you through the process of what needs to be done, rent a car, etc."

Guadalupe needed paint work done and wanted clean results without complications or surprises. The team delivered a smooth, quality paint job with no complications and a helpful staff that made the experience easy.

"Very good paint job smooth no complications very helpful staff."

Jose needed a new mirror installed and his driver's door repainted on his Mercedes — work that requires precision color matching on a premium vehicle. Searson installed the mirror and painted the door to a finish Jose described simply and confidently.

"Searsons installed a new mirror and painted my drivers door on my benz. Looks clean. Thanks."

Jarnail wanted to know the shop's work would be checked and that someone would make sure he walked away fully satisfied — not just handed keys at the door. Carlos and the manager worked together to ensure complete satisfaction with the repairs before sending him on his way.

"Carlos and the manager work together to ensure you're fully satisfied with your repairs. I highly recommend!"

Alisa needed her vehicle repaired and wanted more than just a drop-off-and-wait experience — she wanted to know what was happening at every stage. Searson kept her updated throughout, completed excellent work, and returned a vehicle that looked great.

"They kept me informed every step of the way until my vehicle was finished. They did an excellent job! My vehicle looks great!"

Elsa's truck was hit from behind and scratched, leaving damage that needed both collision and paint work to fully restore. Searson repaired the rear and refinished it to a standard Elsa described as brand new — a result she was proud enough to share before and after photos of.

"My truck was hit in the back and scratched. But it looks brand new thanks to the excellent service it received."

Monique has used body shops before and knows that professionalism often stops at the front desk. At Searson, it carried through every aspect — clean and organized office, clear communication on timelines, detail-focused repair work, and convenient drop-off service.

"They consistently communicate clearly about the timeline for repairs, and their professionalism shows in every aspect—from the clean and organized office to their attention to detail. I also appreciated the convenience of their drop-off service to work or a nearby rental car location. Highly recommend!"